Associate Relationship Manager Transactional Banking

Job Description

To support the growth of Finance Trust Bank’s transaction banking business by driving deposit mobilization (CASA growth) and digital solutions adoption across SME, corporate, and institutional clients. The role focuses on expanding low-cost deposits, increasing digital transaction volumes, and strengthening client relationships in line with the bank’s financial inclusion and sustainable growth strategy.

Drive acquisition of low-cost deposits (CASA) by onboarding and growing relationships with SMEs, SACCOs, NGOs, corporates, and other target segments. Identify and convert transactional relationships into stable deposit balances through proactive client engagement and account activity monitoring. Support branch-led and institutional liability growth initiatives aligned to Finance Trust Bank’s targets.

Promote and drive adoption of digital banking channels (mobile, internet, USSD, agency banking) to increase transaction volumes and reduce over-the-counter activity. Lead onboarding and utilization of collections and payments solutions (e.g., bulk payments, school fees collections, merchant solutions) to deepen client engagement and grow fees.

Support Relationship Managers in managing SME, women-led businesses, and institutional client portfolios (aligned to the bank’s niche focus) Conduct client visits to understand cash flow cycles and propose relevant transaction banking solutions. Build strong relationships with key decision-makers to enhance retention and wallet share.

Support structuring cash management, collections, and payment solutions suited to client needs. Work closely with product, operations, and IT teams to ensure smooth onboarding and implementation. Ensure timely resolution of client onboarding and service issues. Ensure full compliance with KYC, AML, and Bank of Uganda regulations. Adhere to internal policies during client onboarding and transactions.

Identify and escalate potential risks in client relationships. Collaborate with Relationship Managers and branch teams. Support internal awareness of digital and deposit solutions. Train and support branches in acquisition and management of high transactional accounts such as Schools, Health centers, Churches.

How to Apply

Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.