Senior Operations Manager

Job Description

The Senior Operations Manager is responsible for overseeing and optimizing the organization’s operations across multiple departments, sites, or business units. This role focuses on driving efficiency, improving performance, managing resources, and ensuring that operational activities align with the company’s strategic goals. The position requires strong leadership, analytical thinking, and the ability to scale operations effectively.

Key Responsibilities

• Lead and manage day-to-day operations across multiple teams, departments, or locations
• Develop and implement operational strategies to improve efficiency, productivity, and cost-effectiveness
• Monitor and analyze performance metrics (KPIs) and drive continuous improvement initiatives
• Oversee budgeting, forecasting, and cost control within operations
• Ensure smooth coordination between departments (e.g., logistics, finance, HR, supply chain)
• Identify operational risks and implement mitigation strategies
• Standardize processes and implement best practices across the organization
• Supervise and mentor Operations Managers and team leaders
• Ensure compliance with company policies, industry standards, and regulatory requirements
• Collaborate with senior leadership to align operations with business objectives
• Lead large-scale projects such as expansion, system implementation, or restructuring

Qualifications & Requirements

• Master’s degree in Business Administration (MBA), Operations Management, Engineering, or related field
• Minimum 7–12 years of proven experience in operations, with at least 3–5 years in a leadership role
• Demonstrated ability to manage multiple teams, locations, or business units
• Strong track record of improving operational efficiency and performance
• Solid experience in budgeting, financial analysis, and cost control
• Familiarity with ERP systems and operational tools
• Professional certifications (e.g., Lean, Six Sigma) are an added advantage

Key Skills

• Leadership and people management
• Strategic thinking and execution
• Data analysis and decision-making
• Process improvement (Lean, Six Sigma is a plus)
• Financial and business acumen
• Communication and stakeholder management
• Problem-solving under pressure

Working Conditions

Primarily office-based with frequent site visits

May require travel across locations or regions

Occasional extended hours depending on operational demands

Performance Indicators (KPIs)

• Operational efficiency and productivity improvements
• Cost reduction and budget adherence
• Achievement of service level targets (SLAs)
• Process improvement implementation success
• Employee performance and retention within operations
• Customer satisfaction and service delivery quality

How to Apply

Direct Apply