Technology Operations Associate - IT Support

We are seeking a motivated and detail-oriented Technology Operations Associate to join our IT Support team. The successful candidate will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure. This role requires strong problem-solving skills, excellent communication, and a passion for technology.

• Respond to and resolve IT support tickets in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and diagnose technical issues, providing clear and concise solutions.
• Assist with user account management, including creation, modification, and deletion.
• Provide technical training and support to end-users on various software applications.
• Document IT procedures, solutions, and user guides.
• Participate in IT projects and initiatives as required.
• Stay up-to-date with the latest technology trends and best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support or a similar technical role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts and protocols.
• Experience with hardware and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Interested candidates are encouraged to apply through the Brightermonday portal.