Job Description
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Underwriting and processing medical business within Company guidelines.
Responsibilities
- Apply standard rates, calculate premiums, and underwrite new, renewal business, endorsements, and cancellations.
- Prepare renewal terms for corporate business in time and ensure close and tactical follow up to renew the businesses of renewal letters and follow up.
- Prepare premium invoices and ensure timely premium collection as per the credit policy.
- Follow up on debt collection and reporting
- Ensure accurate benefits set up and membership maintenance in the system.
- Ensure timely scheme performance reporting as per SLA’s with clients and intermediaries and attend scheme performance review meetings as per set guidelines.
- Ensures that systems and procedures covering underwriting operations are adhered to and supervises the Underwriting Assistants to ensure quality and timely service
- Works closely with field marketing staff/agents, brokers to develop and maintain positive business partnerships
- Liaison with brokers/agents and direct clients to verify information, explain and interpret coverage.
- Preparation of member guides and underwriting summaries.
- Generate utilization reports, member statements, and loss ratio trends.
- Ensure compliance with standards of service/Customer service charter in all underwriting operations.
Key Duties
Enforces the no – credit policy and ensures that premiums are up to date for section accounts through timely collection of premiums.
Skills
- Consultative Selling
- Customer Complaint Management
- Customer Feedback Management
- Customer-Focused
- Customer Relationship Management (CRM) Software
- Customer Service
- Customer Service Operations
- Customer Understanding
- Data Management
- Digital Consumer Engagement
- Identifying Sales Opportunities
- Probing Questions
- Sales Data Management
- Strengthening Customer Relationships
- Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
10 August 2026, 23:59
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