Job Description
Key Responsibilities:
- Drive revenue growth in sub-agent and digital IMT networks, focusing on fees, commissions, and forex income.
- Onboard new sub-agents for IMT.
- Roll out RIA and MoneyGram services to all sub-agents.
- Manage relationships with IMT sub-agents.
- Ensure amendments to transactions and limit adjustments are carried out as per sub-agent instructions.
- Conduct regular training for sub-agents on IMT products, systems, service standards, operational procedures, and AML/KYC compliance.
- Perform POS audits and mystery shopping at sub-agent locations to ensure compliance with service standards and identify areas for improvement.
- Monitor and report on performance, actively working to reduce dormant sub-agent locations.
- Prepare, obtain, and distribute all MTS-related departmental reports to relevant stakeholders.
- Perform any other duties assigned in the course of your responsibilities
Daily Responsibilities:
- Manage relationships with sub-agents and IMT.
- Handle all sub-agent queries and complaints received from the contact center and branches regarding IMT.
- Contact IMT partners to reset terminals, increase sub-agent limits as required, and provide necessary documents to facilitate the release of transactions held in the suspicious (watch list) queue.
- Investigate, amend, reverse, or refund IMT transactions as requested by customers.
- Create new locations and reset passwords for terminals and IMT system users.
Academic & Professional
| Particulars | Detail | Specific Field or Qualification | Need Type |
|---|---|---|---|
| Education | Bachelor’s degree | Business/Economics, Finance, accounting or related | RQ |
| Professional Qualifications | Any other business related | AA |
Experience
| Detail | Min. No of Years | Need Type |
|---|---|---|
| 1. IMT Operations | 3 | ES |
| 2. Relationship Management | 2 | ES |
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