Business Operations Manager

Reporting to: Board of Directors/Executive Committee

Location: Entebbe

Overview

Our client is a Ltd Liability Company with an investment club background dealing in financial services & Real Estate. We are an outward looking outfit with a Vision of being a ‘’model investment group that guarantees social and economic security for her members’’. Their way is to ensure value to their stakeholders (shareholders, employees, community and company) through strategic and calculated investments. Their core values are Diversity, Integrity, Solidarity, and Commitment.

 
The role holder should be an ambitious, knowledgeable self-starter and innovator actor. The Business Operations Manager will provide the backbone of the operations of the company and has a chance of growing into a young chief executive if he/ she exhibits strong management skills.

DUTIES AND RESPONSIBILITIES

Administrative and Executive Responsibilities

    i.         Provide leadership to Operations team, supervising all staff for both Lending and Real estate businesses as well as other support staff assigned to the business.

   ii.         Keep a strong eye on all company digital channels to ensure proper representation of the company information and grow their contribution business

   iii.         The office bearer will be a member services coordinator providing administrative and operational support to board of directors of the G20 group.

   iv.         Will be the group business operations main point of contact.

   v.         Taking meeting minutes at Board and Management Level, scheduling meetings, appointments, setting agendas, facilitating events, seminars and other administrative duties.

  vi.         Efficiently & effectively respond to member needs, coordinate communications, action points and manage member data base, subscriptions and welfare.

 vii.         Review & process member/customer transactions on a timely basis, ensuring accuracy, compliance with club policies, procedures & regulatory requirements.

 viii.         Prepare Budgets and company reports, doing statistical analysis and guide management decision making.

   ix.         Play accounting officer roles, reconciliation, data base management and prepare final accounts.

   x.         Lead business digitization and transformation agenda ensuring that transactions transit to digital channels for both customer and staff

  xi.         Manage Compliance operations with URSB, Land Office, UMRA, KCCA, URA and others

 xii.         Represent Company on different fora like seminars and other meetings

Credit Operations

     i.         Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

    ii.         Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

   iii.         Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

   iv.         Review and update credit and loan files.

    v.         Review loan agreements to ensure that they are complete and accurate according to established policy.

   vi.         Compute payment schedules and ensure all loans are serviced according to agreed schedules

 vii.         Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs and in line with competition

viii.         Handle customer complaints and take appropriate action to resolve them.

 ix.         Work with clients to identify their financial goals and to find ways of reaching those goals.

  x.         Negotiate and document payment arrangements with customers who have delinquent loans.

  xi.         Prepare delinquent loan reports, and forward irreconcilable accounts for collector action.

 xii.         Arrange for maintenance and liquidation of delinquent properties.

xiii.         Liaise with the Legal team to transfer titles and deeds of collateral to banks.

xiv.         Market & promote G20 Finance products to individuals and firms, so that the company may meet customers' needs.

 xv.         Analyze potential loan markets and develop referral networks in order to locate prospects for loans.

xvi.         Conduct research and monitor competition to ensure industry best practices & product offering

xvii.         Set credit policies, credit lines, procedures and standards in conjunction with the board/ directors.

Real Estate Business Management

    i.         Responsible for the real estate business operations ensure growth and meeting budgeted performance

   ii.         Support on scouting for land in our targeted communities and segments for subdivision and development

  iii.         Supervise Sales and Marketing Manager ensuring that all agreed strategies and actions are implemented as per business plan

  iv.         Keep and manage a portfolio/ database of real estate agents/ brokers and provide incentives that will help to grow their contribution to the business

   v.         Manage property Management portfolio by ensuring growth and profitability via aggressive sales/marketing programs, relationship management and proper pricing

   vi.         Ensure proper reconciliation of Landlord and tenant accounts while protecting the company from fraud

 vii.         Ensure Proper brand presence in all properties under G20 Management

viii.         Ensure proper record keeping for all contracts and Titles while maintaining duplicate copies for all documents transferred from office and titles given to clients

 ix.         Manage supplier relations like Surveyors, Auditors, Debt recovery agencies, Land Office, Technology service companies etc.

  x.         Supervise Marketing manager and ensure that he provides 360-degree support to all company operations

Required skills:

• Knowledge of Administrative and Executive Assistant functions

• Knowledge of Lending operations especially bridge finance and the general lending principles

• Proficiency of the Ms Office applications with proven typing speed and report preparations.

• Must be technology friendly and willing to learn a lot with little support  (self learner).

• Knowledgeable and energetic individual with strong personality and superior

 customer service ready to start an office without much help (self-starter).

• Strong knowledge of accounting with ability to prepare final accounts and supervise accounting staff.

• Business degree holders with a bias in Accounting/ Finance or Marketing are

 preferred.