Client Service Consultant

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

We are looking for a professional, empathetic, and customer-focused Customer Service Consultant (K) to provide exceptional service and administrative support within our Funeral Service branch operations.

Responsibilities

• Welcome clients and visitors and direct them appropriately.
• Respond to customer enquiries and provide accurate information on products and services.
• Verify claims and capture customer information into company systems.
• Maintain accurate customer records, files, and correspondence.
• Prepare routine reports, letters, and administrative documents.
• Process payments, issue receipts, and maintain petty cash records.
• Support purchasing and branch administrative activities.
• Safeguard and maintain records of clients' personal effects.
• Facilitate the handover of personal effects to authorized family representatives.
• Maintain strong relationships with internal and external clients.
• Ensure compliance with company policies, procedures, and service standards.
• Escalate customer complaints, payment issues, and operational concerns when necessary.
• Assist in managing feedback, communication, and service quality controls.
• Provide general administrative support and reception services to the branch.

Requirements

• Diploma or Certificate in Business Administration, Customer Service, Marketing, or a related field.
• Experience in customer service, administration, or front-office operations.
• Experience in the funeral services industry will be an added advantage.
• Strong communication, interpersonal, and organizational skills.
• High level of professionalism, integrity, and attention to detail.
• Ability to work effectively under pressure and handle sensitive situations with empathy

Skills

Action Planning, Client Management, Computer Literacy, Customer Complaint Resolution, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

Closing Date

30 August 2026 , 23:59

The Old Mutual Story!