Collection & Recovery Officer

KEY RESPONSIBILITIES:

• Formulate and implement the Collections function strategy in achieving the required NPL percentage.
• To monitor, manage and control within budget or alternatively agreed guidelines: -Provision adequacy, Collections, Bad debt recoveries, Outsourcing; and Operational expenditures.
• Lead the Corporate & business collections section with a view of establishing and maintaining a high performing and motivated team.
• Develop and maintain relationships with the other functions within the bank as well as other stakeholders like finance Department, Retail Department, Corporate Department, external debt collectors, Auctioneers, Court Bailiffs, and the Lawyers.
• Ensure compliance with regulatory guidelines and KCB Uganda policies on recovery process.
• Monitor Collection agency’s productivity through regular reviewing of performance.
• Allocate portfolios to various collections staff and collections agencies.
• Action all loss and written off accounts with a view to bringing them back to a situation reflecting NIL arrears or realising collateral in a timely manner