Job Description
· The successful candidate will be responsible for:
- Conduct outbound collection calls customers across various stages of delinquency.
- Remind customers of outstanding obligations and encourage timely repayment.
- Negotiate repayment arrangements and follow up on agreed commitments.
- Maintain accurate records of customer interactions, payment commitments, and collection activities.
- Investigate and resolve customer concerns related to outstanding balances and repayment obligations.
- Escalate complex or sensitive cases to the appropriate departments for further action.
- Ensure adherence to company policies, procedures, and ethical collection practices.
- Collaborate with internal teams to support portfolio performance and recovery efforts.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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