Endpoints And Mobility Officer

Job Title

I&M Bank Uganda is a commercial bank headquartered at Kingdom Kampala with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:

ENDPOINTS AND MOBILITY OFFICER

Location

HEAD OFFICE

Reports to

MANAGER ENTERPRISE SYSTEMS

Job purpose:

The Job holder is responsible for Administering, supporting, and optimize all end points of hardware and software by resolving technical problems.

Key Responsibilities.

• Install, configure, support, and maintain desktops, laptops, printers, conferencing systems, and peripheral devices.
• Perform operating system deployment, upgrades, patching, and configuration management for endpoint devices
• Monitor endpoint performance, compliance status, and security posture.
• Administer Microsoft Intune for device enrolment, compliance enforcement, and configuration policies.
• Managing Windows Active directory.
• Manage lifecycle of mobile devices including smartphones and tablets.
• Monitor device compliance dashboards and remediate non-compliant endpoints.
• Administer users and groups in Microsoft 365.
• Manage mailbox provisioning and configurations in Microsoft Exchange Online.
• Support role-based access assignments aligned with organizational security policies.
• Support operation and administration of the IT Service Desk platform.
• Identify recurring incidents through service desk analysis and implement preventive corrective actions
• Monitor service requests and incident queues to ensure timely resolution within SLA targets.
• Install and support approved enterprise applications on endpoints.
• Maintain accurate inventory of endpoint and mobility devices.
• Track lifecycle management including provisioning, relocation, replacement, and disposal.
• Enforce endpoint security configuration baselines and compliance standards.
• Diagnose hardware, OS, connectivity, and Microsoft 365 access issues.
• Provide user guidance on endpoint usage, mobility security practices, and Microsoft 365 tools.
• Plan for maintenance/repairs/schedule service for IT Equipment and all cabling at desktops, patch panels, networking equipment and conferencing systems.
• Perform scheduled preventive maintenance of desktops, laptops, printers, conferencing equipment, and mobility devices.

Educational Requirements

• Bachelor’s degree in Computer Science, software engineering or Information Technology related field.
• Professional qualifications in Microsoft Endpoint Administration, Entra ID, Exchange Online is an added advantage.

Work experience

• At least 2 years working experience in a commercially oriented organization, specifically in Information Technology.

Key Required Competencies & Skills

• Knowledge of software and operating systems work
• Working knowledge with a variety of software, hardware, and applications.
• Operating system knowledge windows, Linux, Android and MAC
• Process review and improvement
• Data management
• Customer centricity