Facilities Manager

About Us

Tsebo Facilities Solutions is looking for a Facilities Manager to provide managerial and supervisory direction for facilities management service delivery, ensuring maximum customer satisfaction and the effective execution of all services in accordance with Service Level Agreements (SLAs), management contracts, and Tsebo Facilities Solutions (TFS) standards. The role is accountable for operational performance, customer relationships, financial management, contractor oversight, SHEQ compliance, and team leadership. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Contractor and Service Provider Management

• Manage relationships with subcontractors, service providers, building owners, and stakeholders.
• Conduct regular contractor review meetings to ensure SLA compliance.
• Maintain contractor scorecards, service provider matrixes, and contract files.
• Ensure procurement and contract documentation is complete and audit-ready.
• Monitor contractor performance and ensure cost-effective service delivery.

Planning and Operational Management

• Support preventative maintenance programs and approved capital projects.
• Ensure adequate resources are available to meet contractual obligations.
• Review and approve overtime requests where applicable.
• Monitor departmental productivity and SLA performance.
• Prevent service failures and associated contractual penalties.

Project Management

• Assist with facilities-related projects and client initiatives.
• Coordinate communication with stakeholders throughout project lifecycles.
• Maintain project records, track progress, and resolve issues proactively.
• Ensure projects are completed within agreed requirements and timelines.

Financial and Commercial Management

• Manage and control contract and site budgets.
• Identify opportunities for revenue growth, cost savings, and operational efficiencies.
• Prepare monthly financial reports and client submissions.
• Produce and monitor fee, salary, and pass-through cost invoices.
• Follow up on outstanding payments and manage authorized expenditure within approved limits.

Customer and Client Relationship Management

• Build and maintain strong client relationships.
• Ensure delivery of high-quality facilities management services.
• Address client concerns and service issues promptly.
• Achieve and maintain customer satisfaction audit scores of 85% or higher.
• Implement best practices that improve customer experience and service delivery.

Departmental Effectiveness

• Ensure all facilities operations comply with SLA requirements.
• Conduct technical audits and workplace inspections.
• Maintain professional grooming and presentation standards within teams.
• Ensure departmental equipment and tools remain operational and fit for purpose.
• Ensure sufficient staffing levels to meet operational requirements.

SHEQ (Safety, Health, Environment and Quality)

• Manage compliance with all SHEQ requirements.
• Drive continuous improvement initiatives.
• Support compliance with Occupational Health and Safety legislation.
• Promote safe work practices across the site.
• Ensure adherence to ISO 9001, ISO 14001 and ISO 45001 standards.

People Management (HR & IR)

• Lead, coach, and develop technical and non-technical staff.
• Manage attendance, productivity, and performance.
• Conduct bi-annual performance reviews and establish Personal Development Plans.
• Identify and coordinate staff training requirements.
• Manage disciplinary processes in accordance with company policies and labour legislation.
• Maintain positive employee relations and workplace engagement.

Reporting and Governance

• Compile technical, operational, and management reports.
• Monitor helpdesk performance and SLA compliance.
• Produce client reports and ad-hoc management reports.
• Ensure incident reports and compliance documentation are submitted timeously.

Skills and Competencies

Facilities Management Operations

• Building Maintenance Management
• Contractor and Vendor Management
• SLA and Contract Management
• Budgeting and Financial Control
• Project Management
• Health, Safety, Environmental and Quality Management
• Technical Auditing and Inspections
• Risk Management
• Customer Relationship Management
• Labour Relations and Performance Management
• Microsoft Office Suite

Qualifications

Qualifications

• Grade 12 (Matric)
• Appropriate tertiary qualification in Facilities Management, Engineering, Property Management, Project Management, or a related environment

Experience

• 2–5 years' experience within Facilities Management, Engineering, Property Management, Project Management, or a related environment
• Experience managing technical and non-technical teams
• Operational management experience
• Experience managing contractors and service providers
• Exposure to labour relations and employee management processes
• Experience working with SLAs and management contracts