Job Description
<p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Job Title: Key Account Manager – Education, Health & Media</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Reporting to: Senior Manager – Enterprise Sales</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Division – Commercial Operations</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"> </p><p class="Default"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Mission/ Core purpose of the Job </strong></span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 107%;">To drive sustainable revenue growth, customer acquisition, and strategic partnerships within the Education, Health and Media sectors by developing sector-specific growth strategies, managing strategic customer relationships, expanding adoption of MTN Mobile Money solutions, and delivering exceptional customer value. The role is responsible for increasing market share, growing customer wallet share, accelerating digital payment adoption, and positioning MTN Mobile Money as the preferred digital financial services partner across educational institutions, healthcare providers, and media organizations.</span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;"><strong>Education:</strong></span></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">A postgraduate qualification is an added advantage.</span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;"><strong>Experience:</strong></span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.</span></span></p><p style="text-align: justify;"> </p></li></ul><p class="Default" style="margin: 6pt 0in; text-align: justify;"><span style="color: windowtext; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Competencies:</strong></span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Strategic & Commercial Competencies</strong></span></p><p style="text-align: justify;"> </p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Strategic and Commercial Acumen</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Business Development</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Enterprise Sales Management</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Key Account Planning</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Revenue Growth Management</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Consultative and Solution Selling</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Opportunity and Pipeline Management</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Negotiation and Influencing</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Contract Management</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Bid and Proposal Management</span></span></p><p style="text-align: justify;"> </p><p style="text-align: justify;"> </p></li></ul><p style="margin-left: 0.5in; text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Sector Knowledge</strong></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Strong understanding of payment ecosystems within Education, Health and Media sectors.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Knowledge of tuition, school fees, healthcare billing and digital collections.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Understanding of hospital and educational institution operating models.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Knowledge of media monetization, subscription, advertising and digital payment models.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Understanding of sector regulatory environments and digital transformation trends.</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Technical Competencies</strong></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Digital Financial Services</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Mobile Money Ecosystem</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Enterprise Payments and Collections</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Merchant Acquiring</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">API Integrations</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">CRM Systems (Salesforce or equivalent)</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Pipeline Management</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sales Analytics</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Financial Analysis</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Presentation and Proposal Development</span></span></p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Behavioural Competencies</strong></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Results-Oriented</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer-Centric</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Strategic Thinking</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Commercial Mindset</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Relationship Building & Networking</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Influencing & Negotiation</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Accountability & Ownership</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Collaboration & Teamwork</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Resilience & Adaptability</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Innovation & Continuous Improvement</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Leadership & People Development</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Integrity & Professionalism</span></span></p></li></ul><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. </strong></span></span><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.</strong></span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Female candidates are strongly encouraged to apply.</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Main Job Functions:</strong></span></span></p><p class="Default" style="margin: 6pt 0in; text-align: justify;"><span style="color: windowtext; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Key Deliverables</strong></span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>1. Sector Strategy and Business Development</strong></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Develop and execute sector growth strategies for Education, Health and Media aligned to MTN Mobile Money's commercial objectives.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Identify and pursue new business opportunities within universities, tertiary institutions, schools, hospitals, clinics, pharmacies, healthcare networks, media houses, broadcasters, publishers and digital media organizations.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Build and execute strategic account plans for high-value customers.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Identify, qualify and acquire new enterprise customers and strategic partnerships.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Position MTN Mobile Money solutions as enablers of digital transformation, financial inclusion and operational efficiency across the assigned sectors.</span></span></p></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>2. Revenue Growth and Share of Wallet Expansion</strong></span></p><p style="text-align: justify;"> </p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Deliver revenue, transaction value and profitability targets for the assigned portfolio.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Increase customer value through expanded adoption of MTN Mobile Money products and enterprise payment solutions.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Grow share of wallet through cross-selling and upselling of:</span></span></p><ul style="list-style-type: circle;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Enterprise Collections</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Enterprise Bulk Payments</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Merchant Payments</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">API Integrations</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Loans & Savings Solutions</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Digital Wallet Solutions</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ticketing and Subscription Payment Solutions</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Salary and Supplier Payments</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Identify new revenue opportunities within existing and prospective customers.</span></span></p></li></ul></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>3. Customer Relationship Management, Retention and Advocacy</strong></span></p><p style="text-align: justify;"> </p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Build executive-level relationships with Vice Chancellors, University Secretaries, School Proprietors, Hospital Administrators, Chief Executive Officers, Finance Directors, ICT Directors, Procurement Managers, Media Executives and other key decision-makers.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Conduct regular business reviews with strategic accounts.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Deliver exceptional customer experience and service excellence.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Improve customer retention through proactive account management.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Coordinate internal resources to resolve customer issues efficiently.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Develop customer advocates and reference accounts.</span></span></p></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>4. New Product Adoption and Portfolio Penetration</strong></span></p><p style="text-align: justify;"> </p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Drive adoption of new and existing MTN Mobile Money products across assigned customers.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Identify opportunities to digitize payment ecosystems within educational institutions, healthcare providers and media organizations.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Increase transaction volumes, payment digitization and customer utilization.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Support customer onboarding, implementation, user training and change management initiatives.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Monitor product adoption and recommend strategies to increase utilization and customer value.</span></span></p><p style="text-align: justify;"> </p></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>5. Stakeholder and Ecosystem Management</strong></span></p><p style="text-align: justify;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Develop and maintain strategic relationships with:</span></p><p style="margin-left: 1in; text-align: justify;"> </p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Collaborate with internal stakeholders including:</span></p><ul style="list-style-type: circle;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Product</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Technology</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Customer Experience</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Operations</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Marketing</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Finance</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Risk</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Legal</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Compliance</span></p></li></ul></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Collaborate with internal stakeholders including:</span></p><ul style="list-style-type: circle;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Product</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Technology</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Customer Experience</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Operations</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Marketing</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Finance</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Risk</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Legal</span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">Compliance</span></p></li></ul></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";">Support enterprise solution design, commercial proposals, RFPs and contract negotiations.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";">Represent MTN Mobile Money at sector conferences, exhibitions and industry engagements.</span></li></ul><p style="margin-left: 1in; text-align: justify;"> </p><p style="margin-left: 0.5in; text-align: justify;"> </p><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>6. Sales Performance and People Leadership</strong></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Deliver assigned sales and commercial targets.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Build and maintain a healthy sales pipeline through disciplined opportunity management.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Accurately forecast revenue and pipeline performance.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Coach and mentor junior sales colleagues where applicable.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Promote a high-performance, customer-centric and collaborative culture.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure CRM accuracy and compliance with sales governance processes.</span></span></p><p style="text-align: justify;"> </p></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Key Performance Indicators (KPIs)</strong></span></p><ul style="list-style-type: disc;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Revenue Growth</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Transaction Value Growth</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Gross Profit Achievement</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">New Revenue Generated</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">New Strategic Accounts Acquired</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Portfolio Retention Rate</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Share of Wallet Growth</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Product Penetration</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer Satisfaction (NPS/CSAT)</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sales Pipeline Coverage</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Forecast Accuracy</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer Adoption Rate</span></span></p></li></ul>
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