Key Account Manager – Government, NGOs & FBOs (Faith-Based Organizations)

Job Title: Key Account Manager – Government, NGOs & FBOs (Faith-Based Organizations)

To drive sustainable revenue growth, customer acquisition, and strategic partnerships within the Government, Non-Governmental Organizations (NGOs), Development Partners, and Faith-Based Organizations (FBOs) sectors by developing sector-specific strategies, managing strategic accounts, expanding penetration of MTN Mobile Money solutions, and delivering exceptional customer value. The role is responsible for growing market share, increasing wallet penetration, and positioning MTN Mobile Money as the preferred digital financial services partner for public sector and development institutions.

Education:

• Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
• A postgraduate qualification is an added advantage.
• Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.
• Experience managing customers within the Education, Health, ICT, Telecommunications, Financial Services or Media sectors.
• Experience in Digital Financial Services, Telecommunications, ICT, Banking or Fintech is highly preferred.
• Demonstrated success in enterprise solution selling and strategic account management.
• Experience managing complex sales cycles and commercial negotiations.

Experience:

Competencies:

Strategic & Commercial Competencies

• Strategic and Commercial Acumen
• Business Development
• Enterprise Sales Management
• Key Account Planning
• Revenue Growth Management
• Consultative and Solution Selling
• Opportunity and Pipeline Management
• Negotiation and Influencing
• Contract Management
• Bid and Proposal Management
• Strong understanding of payment ecosystems within Education, Health and Media sectors.
• Knowledge of tuition, school fees, healthcare billing and digital collections.
• Understanding of hospital and educational institution operating models.
• Knowledge of media monetization, subscription, advertising and digital payment models.
• Understanding of sector regulatory environments and digital transformation trends.
• Digital Financial Services
• Mobile Money Ecosystem
• Enterprise Payments and Collections
• Merchant Acquiring
• API Integrations
• CRM Systems (Salesforce or equivalent)
• Pipeline Management
• Sales Analytics
• Financial Analysis
• Presentation and Proposal Development
• Results-Oriented
• Customer-Centric
• Strategic Thinking
• Commercial Mindset
• Relationship Building & Networking
• Influencing & Negotiation
• Accountability & Ownership
• Collaboration & Teamwork
• Resilience & Adaptability
• Innovation & Continuous Improvement
• Leadership & People Development
• Integrity & Professionalism

Sector Knowledge:

• Strong understanding of payment ecosystems within Education, Health and Media sectors.
• Knowledge of tuition, school fees, healthcare billing and digital collections.
• Understanding of hospital and educational institution operating models.
• Knowledge of media monetization, subscription, advertising and digital payment models.
• Understanding of sector regulatory environments and digital transformation trends.

Technical Competencies:

• Digital Financial Services
• Mobile Money Ecosystem
• Enterprise Payments and Collections
• Merchant Acquiring
• API Integrations