Job Description
<p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Job Title: Manager – Innovations</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Reporting to: Senior Manager – Products Development & Innovations</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-ZA" style="font-size: 10pt;"><strong>Division – Products & Services</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"> </p><p class="Default"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Mission/ Core purpose of the Job </strong></span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Responsible for executing MTN MoMo’s product roadmap by driving new service innovations, leading structured ideation, managing the full product lifecycle, and cultivating a sustainable partner ecosystem. This is a high-execution position designed to power the tactical “engine” of the innovation pipeline, ensuring MTN MoMo evolves into a one-stop digital financial hub that accelerates financial inclusion and customer value creation.</span></span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;"><strong>Education:</strong></span></span></p><ul style="padding-left: 48px;"><li><p style="line-height: 15pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Bachelor’s degree in computer science, Information Technology, Business, or Software Engineering</span></span></p></li><li><p style="line-height: 15pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">At least 5 years in product management or innovation roles, ideally within fintech, telecoms, or technology startups</span></span></p></li></ul><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;"><strong>Experience:</strong></span></span></p><ul style="list-style-type: disc;"><li style="line-height: 15pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Strong proficiency in Agile/Scrum methodologies, experience with API marketplaces, and deep knowledge of mobile financial service (MFS) platforms</span></span></li><li style="line-height: 15pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">A forward-looking “Techco” orientation, focused on building value-added platforms beyond connectivity.</span></span></li></ul><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;"><strong>Skills</strong></span></span></p><ul style="list-style-type: disc;"><li style="line-height: 15pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Risk, Compliance & Audit Readiness</span></span></li><li style="line-height: 15pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Delivery focus and continuous improvement mindset</span></span></li></ul><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"> </p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. </strong></span></span><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.</strong></span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Female candidates are strongly encouraged to apply.</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Main Job Functions:</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>1. Innovation Ideation & Research </strong></span></span></p><ol style="list-style-type: lower-alpha;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Structured Ideation: Lead design thinking workshops and innovation sprints to generate high-potential concepts, with a focus on savings, loans, and payments enablement tools. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Market Gap Analysis: Continuously assess the Ugandan fintech landscape to identify underserved segments such as rural agriculture, lifestyle payments, and SME solutions, translating insights into actionable opportunities. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Concept Validation: Develop robust business cases and feasibility studies to evaluate new service concepts within the MoMo ecosystem. </span></span></p></li></ol><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "Myriad Pro", sans-serif;"><span style="font-size: 10pt;"> </span></span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>2. Product Lifecycle Management (PLM)</strong></span></span><span style="font-family: "Myriad Pro", sans-serif;"><span style="font-size: 10pt;"> </span></span></p><ol style="list-style-type: lower-alpha;"><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Agile Development: Drive rapid prototyping, testing, and iteration of digital services within cross-functional squads. </span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Optimization & Rationalization: Analyze product performance metrics (e.g., ARPU, active base) to refine user journeys, enhance UI/UX, and decommission underperforming offerings. </span></span></li><li style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">End-to-End Execution: Own the Go-to-Market process for assigned features, from drafting business requirements (BRDs) to post-launch monitoring and continuous improvement. </span></span></li></ol><p style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>3. Ecosystem Development & Partnership Integration </strong></span></span></p><ol style="list-style-type: lower-alpha;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">API Integration: Collaborate with MTN Technology and business teams and external developers to onboard third-party applications into the MoMo platform. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Strategic Partnerships: Forge collaborations with banks, government agencies, and innovation hubs to enable cross-platform transactions and expand financial inclusion. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Merchant Empowerment: Design and deploy digital tools that strengthen SME capabilities and enhance MoMo adoption. </span></span></p></li></ol><p style="line-height: normal; margin: 0in 0in 0in 0.5in; text-align: justify;"> </p><p style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Key Performance Indicators (KPIs) </strong></span></span></p><ul style="list-style-type: disc; padding-left: 72px;"><li><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Innovation Pipeline: Number of ideas successfully transitioned from ideation to pilot phase. </span></span></p></li><li><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Ecosystem Depth: Growth in active third-party integrations and applications within MoMo. </span></span></p></li><li><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Lifecycle Efficiency: Reduction in time-to-market for new features and updates. </span></span></p></li><li><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10.5pt;">Financial Inclusion Impact: Increase in active users of non-transfer services (e.g., MoMo School Fees, MoMo Loans). </span></span></p></li></ul>
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