Job Description
<p class="Default"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Mission/ Core purpose of the Job </strong></span></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";">The Manager Payments will handle technical definition, solution design, integration readiness and lifecycle management of MTN MoMo consumer-to-business payment propositions. Its primary focus is to translate customer and business needs into clear functional requirements, scalable payment journeys and production-ready solutions across offline acceptance, bill and service payments, online and in-app payments, API-enabled collections, QR, merchant payments and card-linked or emerging payment use cases.</span><br><br><span style="font-family: "MTN Brighter Sans";">The role requires a payments product professional with strong technical fluency to guide architecture and integration discussions, coordinate testing and production readiness, resolve delivery dependencies and strengthen platform performance. Customer adoption, portfolio activation and sustainable usage will be managed as outcomes of dependable product design and delivery rather than as stand-alone commercial activity.</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>4. Job Requirements</strong></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Education and Experience</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Engineering, Finance, Business, Economics or another relevant discipline.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Relevant certification in product management, agile delivery, project management, APIs, cloud, cybersecurity or card/payment systems is an advantage.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• At least 5 to 7 years of relevant experience in payments, fintech, banking, telecommunications, digital platforms or technology-enabled financial services.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Demonstrated experience taking digital payment products or material enhancements from discovery and requirements through integration, testing, production launch and optimization.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Practical exposure to APIs, system integrations, mobile or web payment journeys, payment gateways, merchant or biller collections, cards, wallets, QR or related acceptance technologies.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Experience using transaction, service and funnel data to diagnose performance and prioritize product or technology improvements.</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Functional Competencies</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Payments architecture and digital payment solution design</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• API and systems integration fluency</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Functional requirements, user stories and acceptance criteria</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Product discovery, roadmap and lifecycle management</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• UAT, release readiness and production stabilization</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Payment operations, settlement and reconciliation</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Service performance, transaction and funnel analytics</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Customer journey enablement and product adoption management</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Agile delivery, dependency and project management</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Risk, compliance, security and governance management</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Stakeholder and technology-partner management</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>5. Authorities</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• As defined in the approved MTN Fintech Delegation of Authority and applicable governance frameworks.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>6. Collaboration</strong></span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Key Internal Stakeholders</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Payments</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Product and Services</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Technology, Architecture and Product Delivery</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Operations and Customer Experience</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Information Security</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Finance and Revenue Assurance</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Risk, Compliance, Fraud and Legal</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Commercial, Sales, Marketing and Customer Value Management</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Enterprise Business</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Group Fintech and other OpCos, where required</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Key External Stakeholders</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Payment aggregators, processors, vendors and technology partners</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Merchants, billers, institutions and enterprise customers</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Financial institutions and payment ecosystem partners</span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";">• Regulators, auditors and statutory bodies, where required</span></p><p style="line-height: normal; margin-bottom: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. </strong></span></span><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.</strong></span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Female candidates are strongly encouraged to apply.</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Main Job Functions:</strong></span></span></p><p style="line-height: normal; margin-bottom: 0in;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Payments Solution Design and Product Management</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Lead product discovery and translate customer, partner and operational needs into functional requirements, user stories, process flows, business rules, acceptance criteria and measurable service outcomes.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Guide solution design discussions covering APIs, authentication, callbacks, webhooks, error handling, reconciliation, settlement, reporting, monitoring and integration lifecycle requirements.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Ensure solutions are designed for reliability, scalability, traceability, security, interoperability where applicable, and a consistent customer experience.</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Payments Portfolio and Technology Roadmap</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Maintain a prioritized roadmap across bill payments, merchant payments, service payments, institutional collections, online payments, app and web checkout, APIs, QR, card-related propositions and relevant payment acceptance models.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Use platform capability, customer needs, service performance and market developments to prioritize enhancements, migrations, simplification, rationalization or retirement.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Prepare product papers, requirements documents, solution options, business cases and investment motivations for prioritized initiatives.</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Product Enablement and Customer Adoption</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Define proposition activation plans covering customer journeys, channel readiness, partner enablement, user education, lifecycle communication and service support.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Coordinate targeted usage-building interventions informed by segment needs, transaction funnels and customer behavior, with clear success measures and post-implementation learning.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Ensure new integrations progress from technical completion to live, stable and actively used payment propositions.</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Performance, Reliability and Service Optimization</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Own performance dashboards covering activation, conversion, repeat usage, volumes, values, success rates, availability, latency, complaints, reconciliation exceptions and partner performance.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Analyze payment journeys and failure points from initiation through confirmation, settlement and reconciliation, and prioritize corrective product or technology actions.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Use service data, customer feedback and transaction behavior to improve product journeys, technical performance and adoption.</span></p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><strong>Stakeholder, Risk and Governance Management</strong></span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Ensure product designs, integrations, customer journeys and activation interventions are reviewed through applicable governance processes.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Work with Legal, Risk, Compliance, Information Security, Finance, Revenue Assurance and Operations to embed appropriate technical and operational controls.</span></p><p style="margin-left: 14pt; text-align: justify; text-indent: -8pt;"><span style="font-family: "MTN Brighter Sans";">• Maintain current product documentation, approvals, contracts, operating procedures, pricing, control evidence and support regulatory or audit engagements.</span></p>
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