Operations Manager

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The role will oversee new business onboarding, premium management, operational reporting, stakeholder engagement, service provider performance, and risk management. It will also be responsible for ensuring efficient operations, regulatory compliance, strong internal controls, and excellent service delivery across the business.

Responsibilities

• Providing oversight and leading the various sections of the department,
• Supporting the implementation of strategic plans for the business.
• Overseeing and supporting day-to-day operations for new business including AML, annuities and premium management
• Monitoring performance, analysing trends and managing policy administration systems including liaison with system developers to timely and effectively resolve problems and incidents.
• Contributing to and supporting projects focused on operational efficiency, systems implementation and upgrades, product & service development and modification
• Providing dual support and oversight to the business accounting and new business teams to aid in timely collection and reporting of premiums
• Coordinating the business unit management meetings
• Coordinating timely and effective intercompany and external business and operational reporting requirements
• Supporting activities aimed at enhancing the internal control systems and the entire control environment across the OMLAC business.
• Monitoring, and reviewing intra-BU and third part service level agreements (SLAs) to ensure service providers meet agreed-upon performance standards and business goals
• Supporting and contributing to project implementation requiring Operations involvement including but not limited to new products, services, systems, and compliance with regulations.
• Ensuring the compliance of regulations, company policies and maintaining a superior risk management and control environment.
• Ensuring good stakeholder relationships.

Qualifications, Skills & Competencies

• Minimum of bachelor’s degree in finance, Accounting, risk management, actuarial science or its equivalent.
• Minimum of 5 years experience in a similar role.
• Professional qualification in finance, accounting, risk management.
• Good knowledge of data analytics tools
• Positive interaction with clients and colleagues.
• Effective job relations - teamwork, assistance and mutual motivation.
• Effective time management.
• Quality consciousness.
• Commitment to job function, department and the company - loyalty and diligence.
• Innovation – ability to generate new ideas.

Skills

Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Internal Controls, Internal Control System, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments, Service Level Agreement (SLA)

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

Bachelor Of Accountancy: Accounting Finance

Closing Date

25 July 2026, 23:59