Senior Analyst - Distribution & Channels

Job Title

Senior Analyst – Distribution & Channels

Reporting to

Senior Manager – Distribution & Channels

Division

Commercial Operations

Mission/Core purpose of the Job

The Senior Analyst – Distribution & Channels will provide strategic and operational analytics, reporting, performance insights and execution support to strengthen MTN MoMo Uganda’s distribution ecosystem. The role exists to enable data-driven decision-making across liquidity management, agent operations, channel quality, agent onboarding and gaps filling, rebalancing performance, field execution, compliance, customer experience and commercial growth.

The role holder will work closely with Business Intelligence, Sales & Distribution/ One sales organization, Agent Quality Management, Finance Operations, Technology, Products, Risk & Compliance, Dealers, Super Agents, Banks and other channel partners to ensure timely visibility of performance, identification of operational gaps, tracking of interventions and efficient delivery of float and cash to the agent network across the country.

Education

• Bachelor’s degree in Commerce, Business Administration, Economics, Statistics, Finance, Information Technology, Business Computing, Data Analytics or any other relevant field.
• Relevant practical training in digital distribution, business intelligence, data analytics, channel management, financial services operations or mobile money distribution will be an added advantage.
• Professional certification or practical exposure in reporting automation, data visualization, project management or process improvement will be an added advantage.

Experience

• At least 3–5 years’ relevant experience in Mobile Money, Fintech, Telecom, FMCG distribution, business intelligence, channel operations, data analytics or commercial reporting.
• Demonstrated experience in channel performance reporting, agent operations, liquidity management, partner management, sales operations or distribution performance analysis.
• Experience working with regional teams, Dealers, Super Agents, Banks, CDPs, Distributor Rebalancers , Agents, Merchants or other distribution partners.
• Experience preparing management reports, dashboards, action trackers, executive updates and performance insights for commercial leadership.
• Strong working knowledge of Mobile Money operations, agent lifecycle management, KYC, compliance expectations, rebalancing channels, field execution and customer service delivery.

Competencies

Functional & Technical

• Advanced analytical thinking and ability to convert large datasets into practical business insights.
• Strong reporting, dashboard building and data visualization capability using tools such as Excel, Power BI or equivalent BI platforms with ability to write scripts.
• Good understanding of cash-in, cash-out, P2P, rebalancing, agent activity, commission, liquidity and distribution performance metrics.
• Ability to conduct territory, route, site and cohort-level performance analysis.
• Strong knowledge of agent onboarding, KYC, agent regularization, customer due diligence and compliance processes.
• Ability to identify operational risks, fraud indicators, process gaps and control weaknesses in the distribution ecosystem.
• Good business modelling skills to support commercial proposals, incentive models, liquidity expansion, route optimization and partner performance evaluation.
• Strong project tracking and action management skills, including ownership tracking, timelines, dependencies, risks and status reporting.
• Good presentation and business writing skills for executive reports, management packs and stakeholder updates.
• Working knowledge of Mobile Money policies, processes, procedures and operational standards.

Behavioral Qualities

• High level of integrity and confidentiality in handling business, partner and agent data.
• Strong attention to detail and commitment to data accuracy.
• Results-oriented, proactive and able to operate under pressure with tight deadlines.
• Strong communication skills, both written and verbal, with the ability to explain insights clearly to technical and non-technical stakeholders.
• Collaborative team player able to work across Commercial, Sales, Finance Operations, Technology, Risk and Compliance teams.
• Customer- and agent-focused mindset with strong appreciation of field realities and operational urgency.
• Problem-solving orientation with ability to recommend practical, implementable solutions.
• Adaptable, resilient and open to continuous improvement in a fast-changing fintech environment.

Leadership Competencies

• Ability to influence execution through data and insights without direct line authority.
• Ability to build collaborative working relationships across organizational, regional and partner boundaries.
• Sound judgment in prioritizing issues requiring management attention.
• Strong planning, follow-through and accountability discipline.
• Ability to support performance routines including daily execution reviews, weekly interventions and monthly governance reporting.
• Commitment to role-modelling MTN values, ethical conduct and customer-centric decision-making.

Key Reports & Outputs

• Daily liquidity and rebalancing performance dashboard