Senior Manager - Digital HR and Analytics.Bayobab

Job Title

HR Digital Transformation Lead

Company/Organisation Name

Bayobab (formerly MTN GlobalConnect)

Location

Not specified

Mission/Core purpose of the Job

To lead Bayobab Group's HR digital transformation agenda by designing, implementing, and optimising HR technology, automation, AI-enabled solutions, workforce analytics, and reporting capabilities that improve employee experience, enhance operational efficiency, strengthen governance, and enable data-driven people decisions across the Bayobab footprint.

Education

• Bachelor's degree in human resources management, Information Systems, Data Analytics, or Management Information Systems.
• MBA or Post Graduate Diploma in Human Resources is advantageous
• Fluent in English

Experience

• 5+ years managerial experience in Human Resources leading HR Systems, HR Technology, Analytics, Automation or Digital Transformation initiatives
• Deep Knowledge in HR Technology: Oracle HCM - Payroll systems (Sage preferred) - HR portals and employee self-service platforms - Workflow management tools - IT Service Management platforms
• Experience working in a global/multinational enterprise with a good understanding of emerging markets across diverse culture and geographies.
• Knowledge of local labour laws and employee regulations

Competencies

• HR Systems: Oracle HCM Cloud - HRIS administration - Payroll integrations - System testing (UAT) - Release management
• Analytics & Reporting: Power BI - Excel advanced analytics - SQL awareness - Workforce planning analytics - Predictive analytics
• Automation: Microsoft Power Platform - Power Automate - Workflow design - Process mapping
• AI & Digital: Microsoft Copilot - Generative AI applications - AI governance - Digital workplace technologies
• Skills: Relationship/People management, Analytics & interpretation, Project management, Conflict management, Continuous improvement, Delivery focused, Negotiations, Innovation, Relationship building, Presentation

Key Performance Areas

1. HR Digitisation & Technology Strategy

• Develop and execute the Bayobab HR Digitisation Strategy and roadmap.
• Drive continuous enhancement of Oracle HCM, Sage Payroll, ServiceNow and related HR technologies.
• Lead the evaluation and implementation of new HR platforms and digital solutions.
• Standardise HR processes through technology-enabled workflows.
• Partner with IT, Digital and Group HR teams on enterprise HR technology initiatives.
• Govern HR systems architecture and integration requirements.

2. Automation & Artificial Intelligence

• Identify and prioritise HR processes suitable for automation.
• Lead deployment of HR workflow automation using Power Automate, AI tools and other approved technologies.
• Drive adoption of HR AI solutions including Copilot and HR virtual assistants.
• Establish a Bayobab HR Automation Centre of Excellence.
• Quantify efficiency gains and ROI from automation initiatives.
• Develop AI governance standards for HR processes.

3. HR Data, Reporting & Workforce Analytics

• Own the HR reporting framework across Bayobab Group.
• Develop executive dashboards and people analytics solutions.
• Produce predictive workforce insights supporting business decision-making.
• Automate recurring HR reporting processes.
• Establish a single source of truth for HR data and KPIs.
• Ensure data integrity and reporting accuracy across all entities.
• Lead workforce analytics relating to: Headcount - Attrition – Diversity - Talent pipelines - Workforce planning – Productivity - Employee experience metrics

4. Employee Experience & Digital HR Services

• Design and implement digital employee journeys.
• Improve employee access to HR services through self-service solutions.
• Enhance onboarding, mobility, learning and employee lifecycle experiences.
• Reduce manual interventions and turnaround times in HR processes.
• Introduce digital-first HR service delivery models.

5. Governance, Data Quality & Compliance

• Establish HR data governance standards.
• Lead HR master data quality initiatives.
• Ensure compliance with MTN Group and local market requirements.
• Own HR reporting controls and audit readiness.
• Manage system security, access controls and segregation of duties.

6. Leadership & Capability Building

• Build digital and AI capability within HR teams.
• Lead the Bayobab HR Copilot Community of Practice.
• Coach HR teams on automation and data-driven decision-making.
• Promote continuous innovation across HR functions.
• Develop a culture of experimentation and digital transformation.

7. Strategy Development and Implementation as FibreCos HRBP

• Cascade the HR strategy to FibreCo Opcos aligned with the overarching business goals, under oversight of Bayobab Chief Human Resources Officer (CHRO)
• Oversee regular review of the HR strategy and roadmap, under oversight of the CHRO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Collaborate with Opco HR teams to ensure smooth and seamless transition to the FibreCo entity regarding impacted employees
• Ensure transition of people and HR go-live activities are completed in line with the overall project timelines
• Oversee onboarding of transitions/transferred employees to the new FibreCo entity
• Ensure effective implementation of HR policies in the FibreCo Opcos, ensuring that all Opcos comply with the set policies
• Where applicable provide advisory support to ensure regional employment and labour guidelines, laws and regulations are duly complied with
• Provide guidance and support to FibreCo Opco HR teams and liaise with Bayobab HR team internally
• Engage with Bayobab FibreCo business unit where required to support FibreCo Opco HR teams

Typical KPIs

• Transformation: % HR processes digitised - % HR processes automated - Automation benefits realised
• Reporting: Dashboard adoption rate - Reporting accuracy - Reporting turnaround time
• Data: HR data quality score - Data completeness index - System adoption rate
• Employee Experience: Employee self-service utilisation - HR Helpdesk resolution time - Employee Experience score
• AI & Innovation: Copilot adoption within HR - Number of AI use cases deployed - Productivity savings achieved