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Senior Manager – Hotel Operations
KRM Hotel and Managment Ltd
Job Description
Location: KRM Hotel
Reports To: General Manager
Employment Type: Full-Time
Job Summary
KRM Hotel is seeking an experienced and results-oriented Senior Manager – Hotel Operations to oversee day-to-day operations and ensure exceptional guest experiences. Reporting directly to the General Manager, the Senior Manager will be responsible for coordinating all operational departments, driving service excellence, ensuring operational efficiency, and maintaining high standards of hospitality across the hotel.
The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a proven ability to manage hotel operations while achieving business objectives.
Key Responsibilities
- Oversee the daily operations of all hotel departments, including front Office, housekeeping, Food & Beverage, maintenance, and security
- Ensure exceptional guest service and maintain high levels of customer satisfaction.
- Supervise departmental managers and ensure efficient coordination across all operational units.
- Monitor hotel occupancy, reservations, and revenue performance to maximize profitability.
- Ensure compliance with hotel policies, health and safety regulations, and hospitality industry standards.
- Develop and implement operational procedures to improve efficiency and service delivery.
- Manage budgets, control operational costs, and optimize resource utilization.
- Resolve guest complaints promptly and professionally.
- Monitor staff performance, provide coaching, and support employee development.
- Coordinate with the General Manager in implementing strategic business plans and achieving operational targets.
- Prepare operational reports and provide recommendations for continuous improvement.
- Ensure the hotel maintains high standards of cleanliness, maintenance, and security.
- Oversee inventory management and procurement of operational supplies where necessary.
Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
- Professional certifications in hospitality management will be an added advantage.
Experience
- Minimum of 8-10 years progressive experience in hotel management or hospitality operations.
- Proven experience managing multiple hotel departments within a reputable hotel.
- Previous supervisory or senior management experience is required.
Technical Knowledge
- Strong knowledge of Hotel Management Systems (HMS).
- Proficiency in hotel reservation software and property management systems.
- Good understanding of hospitality industry standards, policies, and best practices.
- Knowledge of budgeting, operational planning, and revenue management principles.
- Familiarity with health, safety, and regulatory compliance requirements within the hospitality industry.
Skills and Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Exceptional customer service orientation.
- Strong organizational and problem-solving abilities.
- Ability to work under pressure and make sound decisions.
- Financial and commercial awareness.
- High level of integrity, professionalism, and accountability.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Directly Supervises:
- Front Office Manager
- Housekeeping Supervisor
- Food & Beverage Manager
- Maintenance Supervisor
- Security Supervisor
- Other operational staff as assigned
Compensation & Benefits
Salary: Negotiable, based on qualifications and experience. If you meet the above requirements, you're encouraged to apply.
Required: Nationals and Non-Nationals, preferably Kenyans
About KRM Hotel
KRM Hotel is committed to delivering exceptional hospitality experiences through outstanding customer service, operational excellence, and a culture of professionalism. We are looking for a dedicated Senior Manager who will contribute to the continued success and growth of our hotel operations.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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