Support Specialist

About the role

Join Shoprite as a Support Specialist based in Cape Town, Brackenfell, where you will leverage your expertise in technical support, customer service, and administrative skills to enhance operational efficiency within a leading retail environment. This full-time role requires proficiency in troubleshooting, problem resolution, and communication technologies, with a focus on delivering timely, effective support to internal teams. As a key contributor, you will manage service requests, maintain system integrity, and collaborate across departments to ensure seamless business processes. This position offers the opportunity to develop your career within South Africa's largest food retailer, benefiting from a dynamic work culture committed to innovation, employee growth, and community impact. Ideal candidates will demonstrate strong organisational abilities, a solutions-oriented mindset, and experience with support systems in administrative contexts. Embrace a role where your contributions drive customer satisfaction and operational excellence in a rapidly evolving retail industry.

What you'll do

• Events Coordination: • Execute event logistics to ensure all details are managed effectively. • Gather necessary materials and resources for events. • Provide on-site support during events to ensure smooth operations. • Attend to post-event feedback and evaluations for future improvements.
• Stakeholder Engagement: • Attend to stakeholder inquiries and provide timely responses. • Facilitate regular check-ins with stakeholders to gather feedback. • Support relationship-building efforts to enhance collaboration. • Utilise tools and platforms to maintain effective stakeholder communication.
• Communication Facilitation: • Utilise communication tools to streamline information sharing. • Conduct analysis of communication flow to identify areas for enhancement. • Report on communication efficiency to the assigned Executive(s). • Investigate any barriers to effective communication and propose solutions.
• Document Administration: • Adhere to proper documentation standards to maintain confidentiality and compliance. • Process correspondence in a timely manner to ensure efficient communication. • Align to the executive’s preferred formats and templates for documentation. • Provide regular updates on document status and pending actions
• Project Assistance: • Support project management tasks by maintaining schedules and tracking progress. • Research relevant data and information to inform project decisions. • Execute project deliverables on time and within budget constraints. • Escalate any project-related issues to the executive for timely resolution.
• Process Improvement: • Investigate existing workflows to identify inefficiencies or bottlenecks. • Conduct analysis of current processes and suggest enhancements. • Align to best practices in operational efficiency and effectiveness. • Train team members on updated processes to ensure smooth implementation.

What you bring

• Diploma or certificate in Office Management or a related field (essential)
• Minimum of 2 years' experience supporting Executive roles, with a strong understanding of project services (essential)
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook (essential)
• Experience in a retail or FMCG environment (desirable)
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively
• Strong communication skills, both written and verbal, with the ability to convey information clearly and succinctly
• Demonstrated ability to work under pressure in a fast-paced and changing environment
• Proactive and motivated self-starter with a solutions-oriented mindset
• Collaborative team player with the ability to build and maintain strong internal and external relationships
• Competent in process improvement initiatives and committed to continuous learning and innovation