Team Lead (Networks)

Purpose of the Job:
The purpose of the Digital Infrastructure Team Lead role is to lead the team to deliver technical solutions for complex problems within a fast-paced technology environment. This role provides technical leadership and mentorship, ensuring the team is equipped and enabled to deliver high impact, high-quality results while driving technology advancement in support of the Groups technology strategy. The role reports to the Team Manager and leads a technology team within a specific portfolio, coordinating and directing the day-to-day responsibilities of the team, supporting strategic projects, and overseeing the team’s integration and collaboration with technology vendors, other cross functional teams, and business stakeholders. The Team Lead further plays an integral role in supporting the technology capability within their portfolio and will assume responsibility for building a high performing team, driving career progression supporting and career journeys.

Job Objectives:
Technical Leadership: • Plan and manage all activities within the area of technology and oversee related systems activities within the area of function. • Lead the team’s collaboration with technology stakeholders to plan, design, develop, test, deploy and maintain the system. • Oversee the collection and documentation of user’s requirements, development of user stories, estimates and work plans. • Oversee the designing, development, testing and integration of systems in accordance with established quality standards. • Assess opportunities for systems and process improvement and prepare documentation of rationale to share with team members and other affected parties. • Maintain high standards of technical support by establishing good practice and cohesiveness between the team and applicable processes. • Collaborate with various Practice Leads to ensure application of best practice in the respective functional disciplines (I.e., Software development, business analysis, architecture, design, QA, technical support, etc.). • Prepare reports, manuals and other documentation on the status, operation, and maintenance of software. • Research and evaluate a variety of technologies to improve technical support delivery. People Leadership: • Lead, coach and mentor a multi-skilled team (I.e., cross functional teams) ensuring high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives. • Drive overall team maturity and adequate resourcing to efficiently deliver tasks, identifying and encouraging areas for growth and/or improvement. • Initiate or participate in the team capacity planning, staff requisition and recruitment processes, including the new team member onboarding and stakeholder engagements. • Partner with the Team Manager and People Partner teams to manage team performance, drive training and knowledge sharing for and within the team. Projects, stakeholder, and technology partner engagements: • Plan and manage all deliverables for systems or process improvement projects. • Manage projects within the provided scope, commitments and best practice, whilst ensuring collaboration and progress with relevant business stakeholders and teams. Reporting: • Report to management on overall team performance, projects, technology partners or stakeholder engagements and system escalations according to agreed standards and timelines, providing recommendations for solution improvements.

Qualifications:
• Degree in Information Technology, Information Systems, Computer Science, or a related field - (essential).

Experience:
• 5-7+ years’ experience in a Team Leadership role, with demonstrable experience leading and managing the delivery of system/software/technical projects and solutions within a large and complex technology environment – (essential). • Proven experience leading a technical team, including coaching, mentoring, and driving individual and collective performance – (essential).

Knowledge and Skills:
• Expertise in a variety of software development approaches and methodologies (SDLC) - (essential) • Strong knowledge and experience in both architecture and implementation-level software design - (essential).