Job Description
1. Key Duties and Responsibilities
The successful candidate will be responsible for:
- Handle customer inquiries via calls, emails, chat, and social media.
- Assist with loan application processing and KYC verification.
- Resolve complaints and escalate complex issues.
- Promote Zenka’s loan products and referral programs.
- Maintain accurate customer records and ensure data confidentiality.
- Educate customers on responsible borrowing and repayment options.
- Collaborate with teams to enhance customer experience.
2. Minimum Requirements
- Diploma or bachelor’s degree in business administration, Finance, Economics, Customer Service, or a related field.
- At least one (1) year of experience in debt collection, customer service, call center operations, or a related role.
- Ability to work in a dynamic operational environment with flexibility to support extended business hours, weekends, public holidays, and rotational schedules.
- Strong negotiation, communication, and interpersonal skills.
- Proficiency in CRM tools and Microsoft Office applications.
- Ability to handle challenging conversations professionally while maintaining a customer-focused approach.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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