Warehouse Manager

The Warehouse Manager owns end-to-end warehouse performance at Jumia's fulfillment center, spanning inbound, inventory, and outbound operations, driving cost efficiency, team performance, and continuous process improvement.

What You Will Be Doing

• Ensure compliance with inbound volume projections and schedules; liaise with commercial, vendor management, and finance teams on prioritization and reconciliation of items to be inbounded.
• Ensure quality checks and enforce proper packaging guidelines on all inbound items.
• Manage performance to ensure out-of-stock stays within monthly target; ensure regular cycle counts are carried out and reported.
• Continuously assess and manage storage capacity; improve picking efficiency through SKU storage standardization.
• Ensure all items from inbound, order processing, and aftersales are put away within defined SLAs.
• Organize offline sales for defective and damaged items; advise commercial teams on aged and slow-moving SKUs.
• Manage the outbound process, including pick, sort, pack, and ship of Jumia Express orders within SLA.
• Plan capacity in line with weekly volume projections; manage projection, utilization, and storage of packaging materials.
• Manage daily order transactions, ensuring smooth operations across inbound, inventory, order processing, and network teams.
• Drive performance management, including benchmarking with other countries, appraisals, and team coaching.
• Continuously find innovative ways to reduce costs across warehouse operations, including loss due to theft and damage.
• Conduct capacity planning, team allocation, and monitoring of tasks and duties.
• Conduct regular 5S audits/spot checks and provide clear feedback on findings.
• Escalate issues to senior management within an appropriate time frame and provide the head of fulfillment with end-of-day/shift handover information.

What We Are Looking For

• Bachelor's degree in Business Administration, Logistics/Supply Chain, Economics, or Engineering; a relevant professional certification in Logistics or Supply Chain Management is an added advantage.
• Proven experience in FMCG, e-commerce, or warehouse management, including demonstrated experience managing warehouse operations at scale multiple sub-teams: inbound, inventory, outbound, aftersales.
• Track record of managing warehouse P&L-adjacent metrics, including cost per unit, loss/write-off ratios, and operational budget adherence.
• Hands-on experience with Warehouse Management Systems WMS and inventory management software; advanced Excel skills including macros, pivot tables, and VLOOKUPs for reporting and analysis.
• Strong working knowledge of e-commerce fulfillment best practices, order lifecycle management, and customer/vendor SLA structures.
• Experience leading large, multi-shift warehouse teams, including hiring, training, performance management, and succession planning for team leads and supervisors.
• Demonstrated ability to design and enforce SOPs across multiple functional areas, with a track record of driving measurable efficiency or cost-reduction gains.
• Working knowledge of health, safety, and facility compliance standards relevant to warehouse operations.
• Strong analytical and problem-solving skills, with the ability to translate operational data into actionable decisions under time pressure.
• Excellent stakeholder management skills, with experience coordinating across commercial, finance, vendor management, and logistics/network teams.
• Resilient and adaptable, comfortable operating in a fast-paced, high-growth environment with frequently shifting priorities
• Must have NYSC certificate or possess a valid exemption letter. 
• Candidate must be based in Abuja.