Yes Opportunity - Contact Centre Agent - Cape Town

<div><p>Enter the job market and get a life-changing first working experience in our exciting retail Call Centre environment.</p><p>&nbsp;</p><p>Tick the boxes below and you might just get a YES from us!<br>• Aged between 18 to 29 years old<br>• Matric (Preferable)<br>• Available and willing to work a fixed term 12 month contract<br>• Should not have been employed permanently with a single employer continuously for more than 1 year<br>• Should not be studying full time in the year of employment (July 2026 - June 2027)<br>• Should not have participated or been registered on the YES programme before<br>• Transportation for the applicants own account (if applicable)</p><p>&nbsp;</p><p><strong>Responsibilities:&nbsp;</strong>&nbsp;</p></div><div style="margin: 0px; padding: 0px;"><p>Being an ambassador for our brand and offering amazing Customer experience.&nbsp;</p><p>Exceed Customer expectations by identifying and providing them with the best possible solutions.&nbsp;</p><p>Actively keeping track of sales performance against target.&nbsp;</p><p>&nbsp;</p><div><div><p><br><strong>Qualifications:</strong>&nbsp;</p></div><div style="margin: 0px; padding: 0px;"><p>Grade 12 (Matric)&nbsp;</p><div><br>&nbsp;</div><div><div><p><strong>Skills:&nbsp;</strong>&nbsp;</p></div><div style="margin: 0px; padding: 0px;"><p>Passionate about people is a must.&nbsp;</p><p>Target driven and experience focused.&nbsp;</p><p>Being an ambassador for our brand and offering amazing Customer experience.&nbsp;</p><p>Exceed Customer expectations by identifying and providing them with the best possible solutions.&nbsp;</p><p>Actively keeping track of sales performance against target.&nbsp;</p><p>Selling a diverse product range and keeping up to date with the latest décor and fashion trends.&nbsp;</p><p>Searching out opportunities for making new sales.&nbsp;</p><p>Assist with replenishing of stock to ensure the store is ready for our customers at all times.&nbsp;</p><div><br>&nbsp;</div><div><strong>Competencies and behaviours for success:&nbsp;</strong>&nbsp;</div><div><p>Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</p><p>Effectively building formal and informal relationship networks inside and outside the organization.&nbsp;</p><p>Building strong customer relationships and delivering customer-centric solutions.&nbsp;</p><p>Making good and timely decisions that keep the organization moving forward.&nbsp;</p><p>Anticipating and adopting innovations in business-building digital and technology applications.&nbsp;</p><p>Creating a climate where people are motivated to do their best to help the organization achieve its objectives.&nbsp;</p><p>Making good and timely decisions that keep the organization moving forward.&nbsp;</p><p>Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.&nbsp;</p><p>Good verbal/ written communication skills and good organisational skills&nbsp;</p><p>Strong organizational and planning skills&nbsp;</p><p>The ability to multi-task in a fast-paced environment&nbsp;</p><p>The ability to work independently&nbsp;</p><p>The ability to take initiative&nbsp;</p><p>A high level of attention to detail&nbsp;</p><div><br>&nbsp;</div><div><strong>Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.</strong>&nbsp;</div></div></div></div><div><br>&nbsp;</div></div></div><div><br>&nbsp;</div><div><br>&nbsp;</div></div>