Faulu MFB - Collections Officer

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities

Administration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

JOB SUMMARY

Working closely with the Manager Collections, the job holder will ensure that ALL approved and disbursed loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment and support branches to minimize risks to the Bank. He/she will have specific emphasis on Collection of 1-30 DPD for all bank loans with the main aim of ensuring minimal provisions and lowest graduation to NPL.

KEY TASKS AND RESPONSIBILITIES

• Ensure the Portfolio at Risk (PAR) is maintained within the institutional targets.
• Ensure high TAT on insurance claims processing.
• Adherence to internal credit policies and loan administration procedures regarding collections.

KEY RESPONSIBILITIES

• Ensure compliance with the Bank's policies and regulatory requirements pertaining collection and debt recovery.
• Ensure all loan repayments for all disbursed loans are paid on or before the due dates.
• Ensure review of daily excess reports to detect operationally delinquent accounts (identification and follow-up with Branch Managers on overdrawn accounts without limits) and follow up for prompt regularization.
• Record and maintain a track of all loan follow up progress for all loans in Arrears.
• Manage the entire portfolio (Retail, SME and Community) to ensure subsequent losses are minimized through the effective implementation of collections activities as laid out in the collection's strategies. Specifically, meet the service metrics detailed in the annual job objectives.
• Prepare daily/weekly arrears reports for all the branches and follow up with them to ensure full repayment.
• Ensure all loans are managed within the agreed buckets and all cases contained from getting to non-performing category.
• Work closely with the Branch managers in the management of arrears
• Prepare demand letters and ensure that they are forwarded to the defaulting customers.
• Work closely with the Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to the other with proper documentation to facilitate recovery.
• Prepare reports and make recommendations on any early warning signs on accounts to management.
• Prepare and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
• Monitor debt collection response cycles and contacts as well as credit control performance.
• Report and monitor all risks associated with collections.
• Consult with the legal department before entering into counter agreements with defaulting customers.
• Reduction in the Non-Performing Loan (NPL) book thus lower loan loss provisions.
• Ensure that all loans are booked with employers and that there are prompt loan repayments from employers for retail loans.
• Generate compliance reports for use in decision making and Performance appraisals.
• Do any other duties that may be assigned by the Management

SKILLS, KNOWLEDGE & COMPETENCIES

• Capacity and willingness to work for long hours and within strict deadlines.
• Excellent interpersonal skills
• High degree of confidentiality
• Analytical mind
• Knowledgeable on the Financial services sector
• Assertive
• Honest
• Highly organized
• Creative and Innovative
• Proactive and fast decision maker
• Physically fit and versatile and able to work on a computer for long hours.
• Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking

QUALIFICATIONS & EXPERIENCE

• Business Degree
• Proficiency in computer applications, Credit & Risk Management course (Desirable)
• 3 years' experience in credit and debt recovery.
• Practical experience in Lending and recovery -Speed and accuracy (Desirable)

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates Communicates Effectively Drives Results Ensures Accountability Plans and Aligns Tech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

28 June 2026 , 23:59