Faulu MFB -Debt Recovery Officer

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities

Administration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

JOB SUMMARY

Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio within all business segments of the Bank with a clearly defined strategy for returning the accounts to performing status or exit.

KEY TASKS AND RESPONSIBILITIES

• Ensure the PAR is maintained within the institutional targets.
• Ensure timely recoveries of the NPAs
• Ensure prompt realization of loan securities.
• Ensure high TAT on insurance claims processing.
• Ensure efficiency and high performance of External Service providers
• Ensure the recoveries against write-offs target is achieved

KEY RESPONSIBILITIES

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the non-performing portfolio as per communicated targets.
• Restructuring and curing of accounts within the assigned portfolio to ensure maximum recovery of banks assets hence minimizing on loan loss provisions.
• Negotiating with clients and coming up with suitable exit or rehabilitation strategies for non-performing accounts within assigned portfolio.
• Ensuring that non-performing loans are properly priced to minimize income leakages.
• Highlight and analyze credit failures to identify ways of improving Credit Approval process.
• Effective use of allocated resources to minimize costs.
• Recovery of all loans that get to NPL and ensure that due process is followed in the realization of collateral.
• Monitor loan repayments globally and initiate/recommend course of action.
• Instruct and follow up with External Service providers on NPA matters i.e., debt collectors, auctioneers, tracking companies, valuers etc.
• Conduct client visits (on a need basis) and telephone calls to follow up on payments from NPA debtors.
• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
• Report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis and provide information for stakeholder reporting
• Ensure the recovery process is fully implemented as documented and take corrective actions for any exceptions.
• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
• Ensure 100% closure of all recovery related complaints in the CRM as per SLA.
• Ensure weekly NPL update reports are prepared for all the branches and follow with them to ensure full repayment.
• Ensure demand letters are prepared in a timely manner and the same are well documented as required by law.
• Ensure reports are prepared and recommendations made on bad debts to be written-off to the management for approval.
• Ensure an up-to-date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
• Follow up all cases under litigation to ensure that they are concluded as well as prepare regular updates on each case.
• Ensure all costs associated with recoveries are minimized including negotiation with service providers on recovery costs.
• Ensure prompt settlement of service providers fees after thorough review and approval.
• Report and monitor all risks associated with debt recovery
• Generate compliance reports for use in decision making and performance appraisals
• Do any other duties that may be assigned by the Management.

SKILLS, KNOWLEDGE & COMPETENCIES

• Capacity and willingness to work for long hours and within strict deadlines.
• Excellent interpersonal skills
• High degree of confidentiality
• Analytical mind
• Knowledgeable on the Financial services sector
• Assertive
• Honest
• Highly organised
• Creative and Innovative
• Proactive and fast decision maker
• Physically fit and versatile and able to work on a computer for long hours.
• Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking

QUALIFICATIONS & EXPERIENCE

• Business Degree
• Proficiency in computer applications, Credit & Risk Management course (Desirable)
• 3 years’ experience in credit and debt recovery.
• Practical experience in Lending and recovery -Speed and accuracy (Desirable)

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates Communicates Effectively Drives Results Ensures Accountability Plans and Aligns Tech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

28 June 2026 , 23:59