IT Technical Support Assistant

The Liberia Electricity Corporation (LEC) is a public utility entity created in 1973 by the Government of the Republic of Liberia through an act of Legislature with a mandate to produce and supply economic and reliable electric power to the entire nation, while at the same time maintaining the corporation financial viability. LEC relies on effective frontline IT support to ensure staff productivity and uninterrupted business operations across all locations. End-user computing equipment, basic applications, and connectivity must be functional and readily supported to enable daily work activities. The Technical Support Assistant provides on-site, first-line IT support to users, handling routine technical issues, installations, and equipment setup. The role is critical in maintaining operational continuity and delivering responsive, customer-focused IT services at location level.

DUTIES AND RESPONSIBILITIES

Under the direction (supervision) of the SUPPORT SERVICES SUPERVISOR (or his/her designate)

• Frontline User Support: Provide first-level, on-site IT support to end users across assigned locations; respond to user requests, incidents, and basic troubleshooting needs in a timely manner; assist users with common hardware, software, and connectivity issues.
• Installation and Equipment Setup: Install, configure, and set up desktops, laptops, printers, and peripheral devices; support installation of standard operating systems, office applications, and approved software; assist with workstation moves, additions, and changes.
• Troubleshooting and Routine Fixes: Diagnose and resolve routine technical issues following approved procedures; perform basic system checks, cable replacements, and minor hardware fixes; escalate complex or unresolved issues to higher-level support teams.
• Asset and Inventory Support: Assist with tracking and updating records of user IT equipment; support equipment issuance, returns, and replacements; ensure proper labeling and care of IT assets at the site level.
• Documentation and Reporting: Log support requests, actions taken, and resolutions accurately in the ticket or service management system; maintain basic documentation of site-level IT setups and common issues; provide feedback on recurring issues and user support needs.
• Customer Service and Professional Conduct: Deliver courteous, professional, and user-focused support always; communicate clearly with users regarding issues, timelines, and resolutions; promote proper use and care of IT equipment.

KEY DELIVERABLES / PERFORMANCE OUTPUTS

The Technical Support Assistant is expected to deliver:

• Functional and properly configured user IT equipment.
• Timely resolution of routine user support issues.
• Accurate logging and documentation of support activities.
• Improved end-user productivity and satisfaction at site level.

KEY INTERFACES

The Technical Support Assistant works closely with:

• End users across all departments
• Support Services Manager and Service Desk teams
• Network, System, and Application Support teams (for escalations)
• Asset management and procurement units (as required)

DECISION-MAKING AUTHORITY

The Technical Support Assistant is authorized to:

• Implement routine fixes and standard configurations.
• Perform approved installations and equipment setups.
• Escalate issues beyond defined support scope.

All major system changes and non-standard actions require approval from senior support staff.

EDUCATION:

Minimum Education Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related technical field.

EXPERIENCE

Minimum of one (1) to two (2) years of experience in IT support or technical assistance is an advantage.

REQUIRED SKILLS/COMPETENCIES

• Strong customer service orientation.
• Basic technical troubleshooting and IT support skills.
• Ability to follow procedures and escalation paths.
• Good communication and interpersonal skills.
• Technical Report Writing
• Reliability, integrity, and professionalism.
• Willingness to work across locations as required

How to Apply:

Interested individuals meeting the minimum requirements are encouraged to submit resumes with cover letters along with all supporting Documents/credentials to the following address not later than Friday, June 5, 2026, at 5:00 P.M. The Human Resources Department, Liberia Electricity Corporation, Monrovia, Liberia